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Need help? There are several ways to reach the CodeCobra team, whether you’re troubleshooting an issue, requesting a feature, or just have a question.

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Contact us

Visit codecobra.ai/support to submit a support request. Fill in:
  • Name and email — so we can get back to you
  • Subject — a brief summary of your request
  • Priority — Low, Normal, High, or Urgent
  • Type — Support, Pricing inquiry, Sales/Demo, or Other
  • Description — as much detail as you can provide
You don’t need to be signed in to submit a request, so you can reach out even if you’re having trouble accessing your account.
The more detail you include, the faster we can help. Mention the project name, task name, and what you were doing when the issue occurred. Screenshots are also helpful.

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Submit feedback from the app

When you’re signed into CodeCobra, you can share feedback or report issues without leaving the app:
1

Open the user menu

Click your name at the bottom of the sidebar.
2

Choose an option

Select Submit Feedback to share a suggestion or report an issue. Choose a category:
  • Bug Report — something isn’t working as expected
  • Improvement — an existing feature could work better
  • Feature Request — suggest a new capability
3

Attach screenshots (optional)

You can attach images or short videos to your feedback to show exactly what you’re seeing. This is especially helpful for bug reports.
4

Describe the issue or suggestion

Write a description and submit. Your feedback goes directly to the CodeCobra team.

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Submit a support ticket

For more detailed issues that need tracking, submit a formal support ticket:
1

Open the user menu

Click your name at the bottom of the sidebar.
2

Select Support Ticket

Choose Support Ticket from the menu.
3

Fill in the details

Complete the form:
  • Subject — what the issue is about
  • Priority — Low, Normal, High, or Urgent
  • Category — Technical Issue, Account & Billing, General Question, or Other
  • Description — explain the issue in detail
4

Submit

Click submit. The team will review your ticket and respond.

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Tips for getting help quickly

  • Be specific — “The risk score calculation shows incorrect values for invoices with multiple line items in project ‘Sales Customizations’” is much more helpful than “the calculation is wrong”
  • Include context — mention which project, task, and Odoo version you’re working with
  • Share screenshots — visual context helps identify issues faster
  • Note what you expected — describe what you expected to happen versus what actually happened