> ## Documentation Index
> Fetch the complete documentation index at: https://docs.codecobra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help, report issues, or contact the CodeCobra team.

Need help? There are several ways to reach the CodeCobra team, whether you're troubleshooting an issue, requesting a feature, or just have a question.

## Contact us

Visit [codecobra.ai/support](https://codecobra.ai/support) to submit a support request. Fill in:

* **Name and email** — so we can get back to you
* **Subject** — a brief summary of your request
* **Priority** — Low, Normal, High, or Urgent
* **Type** — Support, Pricing inquiry, Sales/Demo, or Other
* **Description** — as much detail as you can provide

You don't need to be signed in to submit a request, so you can reach out even if you're having trouble accessing your account.

<Tip>The more detail you include, the faster we can help. Mention the project name, task name, and what you were doing when the issue occurred. Screenshots are also helpful.</Tip>

## Submit feedback from the app

When you're signed into CodeCobra, you can share feedback or report issues without leaving the app:

<Steps>
  <Step title="Open the user menu">
    Click your name at the bottom of the sidebar.
  </Step>

  <Step title="Choose an option">
    Select **Submit Feedback** to share a suggestion or report an issue. Choose a category:

    * **Bug Report** — something isn't working as expected
    * **Improvement** — an existing feature could work better
    * **Feature Request** — suggest a new capability
  </Step>

  <Step title="Attach screenshots (optional)">
    You can attach images or short videos to your feedback to show exactly what you're seeing. This is especially helpful for bug reports.
  </Step>

  <Step title="Describe the issue or suggestion">
    Write a description and submit. Your feedback goes directly to the CodeCobra team.
  </Step>
</Steps>

## Submit a support ticket

For more detailed issues that need tracking, submit a formal support ticket:

<Steps>
  <Step title="Open the user menu">
    Click your name at the bottom of the sidebar.
  </Step>

  <Step title="Select Support Ticket">
    Choose **Support Ticket** from the menu.
  </Step>

  <Step title="Fill in the details">
    Complete the form:

    * **Subject** — what the issue is about
    * **Priority** — Low, Normal, High, or Urgent
    * **Category** — Technical Issue, Account & Billing, General Question, or Other
    * **Description** — explain the issue in detail
  </Step>

  <Step title="Submit">
    Click submit. The team will review your ticket and respond.
  </Step>
</Steps>

## Tips for getting help quickly

* **Be specific** — "The risk score calculation shows incorrect values for invoices with multiple line items in project 'Sales Customizations'" is much more helpful than "the calculation is wrong"
* **Include context** — mention which project, task, and Odoo version you're working with
* **Share screenshots** — visual context helps identify issues faster
* **Note what you expected** — describe what you expected to happen versus what actually happened